Order cancellation policy
1. You are eligible for order cancellation and refunds if
- Order is cancelled within 6 hours and the order has not been shipped.
- The delivery is delayed by more than 21 days from date of order placement. (Not applicable for made to order items, heavy equipment, devices and furniture)
- The above cancellation policy does not apply for items that are specially procured for you. We may however consider your request for such cancellation at our discretion.
Refund policy
1. Refund will be initiated on confirmation of cancellation by our team, and you will receive an email notification on the same.
2. MODES OF REFUND : Your relationship manager will reach out to you to know your refund preference.
- Refund to MB wallet will be processed within 24 hours of order cancellation.
- The refund to designated card/bank account/UPI account through payment gateway will be reversed back to you within 7 days of receipt of the returned goods/ cancellation.
- Refund by NEFT / RTGS transfer to your bank account will be processed within 10 days of receipt of the returned goods/ cancellation.
